Terms & Conditions

1. Certain flower and plant products may be delivered in bud to ensure longer life.
2. Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats), if you require further information before submitting an order please visit our Allergy & Product Information page or contact the Interflora Customer Contact Centre using the contact details set out in Section 7 below.
3. All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.
4. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery/collection date.
5. Products are delivered next day unless other delivery date or service is selected.
6. Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.
7. We guarantee the freshness of your flowers for 7 days from the date of delivery/collection. The exception to this are our summer and spring ranges which are guaranteed for a minimum period of 5 days.